DELIVERY

We ship worldwide with TNT/ FedEx, UPS and Postnord.

Country Delivery time Price
1. Sweden 1-3 Business days Free
2. Europe 3-6 Business days 20€
3. Rest of the world 4-8 Business days 30€

Shipments are made during business hours, Monday to Friday, with exception of Swedish public holidays. If you place your order before 11.00 AM GMT+1 on a weekday it will usually be shipped on the same day. A delivery confirmation and tracking nr will be sent by email when your order has left the ATELIER GRAPHIQUE warehouse which makes it easy to trace your order.

Domestic: Orders made within Sweden are shipped without an extra cost. (Original shipping cost of 60-80 SEK is financed by ATELIER GRAPHIQUE). ATELIER GRAPHIQUE uses Postnord, TNT/ FedEx, your order will be sent to your nearest local delivery point and you will be notified once your package has arrived. The package must be picked up within 14 days of arrival, if not the package will be sent back to us and you will be charged 100 SEK (covers cost of sending and returning the package).

International: Orders of 1 print will incur a delivery fee of 20€ within Europe and rest of world 30€ (Shipping costs are subsidized by ATELIER GRAPHIQUE). ATELIER GRAPHIQUE uses UPS as their shipping partner in Europe and FedEx for the rest of the world. Delivery charges DO NOT cover any eventual import costs for non EU countries.

Returns
ATELIER GRAPHIQUE accepts returns within 14 days of receiving our product. Please contact info@ateliergraphique.se for return labels within Sweden and information on International returns (International returns – ATELIER GRAPHIQUE does not cover any return costs but will send exchanged product/s without shipping charges). The product must be returned unopened, unused and all labels and original packaging should also be intact. Once this is approved you will be refunded directly to the source of payment. For returns shipping costs will not be refunded (original shipping cost as well as return-shipping cost). Purchased items are exchangeable into a different print, subject to stock-availability and are sent to you without shipping charges. Sale items can be exchanged, But NOT returned at any time.

TERMS & CONDITIONS

These terms apply to all users of the domain ATELIERGRAPHIQUE.se and their sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with DLXENT AB (henceforth: ATELIER GRAPHIQUE; may be referred to as ’us’) and visits to the site. ATELIER GRAPHIQUE reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Disclaimer ATELIER GRAPHIQUE does not guarantee that all items included in the ATELIER GRAPHIQUE web shop are in stock at the time of your order. In the event that an item is unavailable, ATELIER GRAPHIQUE will contact you shortly by phone or by e-mail. ATELIER GRAPHIQUE cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. ATELIER GRAPHIQUE may, at any time, amend the content of the site. Although ATELIER GRAPHIQUE strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, ATELIER GRAPHIQUE will give you the option of placing a new order with the correct price or canceling your order. ATELIER GRAPHIQUE, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where ATELIER GRAPHIQUE acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. ATELIER GRAPHIQUE cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. ATELIER GRAPHIQUE cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright Permission Notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of ATELIER GRAPHIQUE, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to ATELIER GRAPHIQUE and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from ATELIER GRAPHIQUE. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please contact us at info@ateliergraphique.se.

Trademarks
Our trademarks include (amongst others) the ATELIER GRAPHIQUE name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Privacy Policy
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of ATELIER GRAPHIQUE. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from ATELIER GRAPHIQUE. If you wish to end your ATELIER GRAPHIQUE subscription, you may make the changes in your account settings or send an email to  info@ateliergraphique.se. State your name and email address and a short description of the matter in the email message.

You have the right to review your information on file at any time. This can be accessed by emailing info@ateliergraphique.se. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. ATELIER GRAPHIQUE reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

Security
ATELIER GRAPHIQUE use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. ATELIER GRAPHIQUE web shop uses the Thawte SSL Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Cookies
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, coookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.

Links
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors, Materials & Framing
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Nor can we guarantee that prints with added aquarelle color is unruffled, i.e. the paper (print) can be a little uneven. This is due to paper being a living and breathing material and it is only natural for paper to respond this way to the aquarelle. However if you do want an even surface please let a professional framer dry-mount and stretch your artwork with proper adhesives before framing.

We always recommend a proper, high quality custom frame which will create a sealed environment, which will protect your artwork from dust (which is acidic), from sunlight (which is destructive) and from moisture. Please frame your prints to archival standard so they will last another century.

Violation Of Rules
ATELIER GRAPHIQUE reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeure, ATELIER GRAPHIQUE obligations will be suspended. The contract between you and ATELIER GRAPHIQUE can, in such cases, be partially or fully terminated by yourself or by ATELIER GRAPHIQUE. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, ATELIER GRAPHIQUE will attempt to resolve all issues in a timely manner.

Governing Law
These terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

PRIVACY POLICY

This website is managed by DLXENT AB. (hereinafter referred to as ATELIER GRAPHIQUE or we). DLXENT AB is registered in Gothenburg, Sweden. ATELIER GRAPHIQUE recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with ATELIER GRAPHIQUE, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by ATELIER GRAPHIQUE.

What information ATELIER GRAPHIQUE collects?
ATELIER GRAPHIQUE collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your ATELIER GRAPHIQUE experience. In addition, ATELIER GRAPHIQUE collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. ATELIER GRAPHIQUE does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

Children’s policy
ATELIER GRAPHIQUE does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

Legal purchase age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on ATELIERGRAPHIQUE.se or any other website related to ATELIER GRAPHIQUE.

How does ATELIER GRAPHIQUE use information you provide?
If you give us your personal information, at one of our stores or online, then with your consent, ATELIER GRAPHIQUE will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation ATELIER GRAPHIQUE, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does ATELIER GRAPHIQUE share your information with others?
ATELIER GRAPHIQUE does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any ATELIER GRAPHIQUE entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, ATELIER GRAPHIQUE contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on ATELIER GRAPHIQUE´s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If ATELIER GRAPHIQUE is acquired by another entity or is merged or consolidated, information about ATELIER GRAPHIQUE customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

Security
ATELIER GRAPHIQUE uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Accuracy and retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the ATELIER GRAPHIQUE´s marketing list at any time by contacting us by email info@ateliergraphique.se. If you are registered with ATELIER GRAPHIQUE on our website and would like us to remove you from our marketing list, please login to you private account and click on this unsubscribe link.

About cookies
Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Acceptance of privacy policy and modifications
By accessing and using the ATELIER GRAPHIQUE website (including purchasing items through our website), or submitting a personal information at a ATELIER GRAPHIQUE store or any other ATELIER GRAPHIQUE outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. ATELIER GRAPHIQUE reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contact us
If you have any comments or queries regarding our privacy policy, please send an email to info@ateliergraphique.se, or write to us at the following address: DLXENT AB Köpenhamnsgatan 5, 418 77 Göteborg Sweden.